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7th Dec 2021, 19:00 (CET)
Fireside chat with Marc Stickdorn: Journey Map Ops
END OF YEAR SPECIAL!
Marc developed the approach of Journey Map Ops, a customer-centric management approach for agile organizations using digital journey maps as a visual management tool. He helps organizations sustainably embed service design in their structures, processes, and culture.
We're going to talk to Marc about Journey Map Ops: what it is, how to use it, and why it's so valuable for organizations.
We are the group formally known as 'Nice People'
Meet the masterminds behind Service Design Drinks Berlin. You probably know them, since they have been the main organizers of the Global Service Jams for the past five years in Berlin. If you want to learn more about them, just write to them!
Matias Ferrero
We are on ADPlist too!
If your looking for a mentor, some design support, a cheerleader, or a listening ear. Mati & Adam are now on adplist.org feel free to reach out to them and get connected!
Hi, I'm Adam B Cochrane
"Adam is the best mentor I could have ever asked for. He has guided me through a complicated strategic planning process, which has been challenging in bringing together different stakeholders and various demands" - Maria
Hi, I'm Matias Ferrero
"Matias has been great in all the ways I could expect someone would mentor me! He has tremendous knowledge of the design field and provided me with a lot of advice from his experience and expertise." - Mabel
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